Returns and Refunds
You have 90 days from delivery to decide. If the razor is not for you, we refund it — and you have nothing to send back.
Shipping a razor back across the world costs more than the razor itself. We would rather refund you and let you keep it, or pass it on to someone who will use it, than make you queue at a post office.
How it works
- Email contact@getcran.com within 90 days of delivery, with your order number.
- Tell us in a sentence what did not work. We read every one of them — it is how the next version gets better.
- We refund you to your original payment method within 5 to 10 business days. No return label, no tracking number, no waiting for a parcel to cross an ocean.
The razor stays with you. Keep it, give it away, or put it in a drawer — that is up to you.
If your order arrives damaged or incorrect
Send us a photo at contact@getcran.com within 14 days of delivery. We replace the item or refund you in full, at no cost to you, and again there is nothing to send back.
Blades
Opened blade packs are not refundable. This is a hygiene and safety restriction, not a commercial one. An unopened pack is refundable like anything else.
Cancelling an order
If your order has not yet been dispatched, we cancel it and refund you in full. Email us as soon as possible — we dispatch within 1 to 3 business days, so the window is short.
Fair use
This policy covers one refund per order. It is built on trust, and it stays this generous as long as it is not abused. We reserve the right to decline a request that is clearly made in bad faith, or to refuse future orders from an account that repeats it.
Who refunds you
Cran Group LLC
30 North Gould Street, Sheridan, WY 82801, United States
contact@getcran.com · (562) 291-3507