Refund policy

Last updated: October 6, 2026

90-day refund, nothing to send back
You have 90 days from delivery to decide. If the razor is not for you, we
refund it and you have nothing to ship back. Shipping a razor across the
world costs more than the razor itself, so we would rather refund you and
let you keep it or pass it on.

How it works
1. Email contact@getcran.com within 90 days of delivery, with your order
   number.
2. Tell us in a sentence what did not work.
3. We refund your original payment method within 5 to 10 business days.
   No return label, no tracking number.

The razor stays with you.

Damaged or incorrect orders
Send a photo to contact@getcran.com within 14 days of delivery. We replace
the item or refund you in full, at no cost to you, and again there is
nothing to send back.

Blades
Opened blade packs are not refundable. This is a hygiene and safety
restriction. An unopened pack is refundable like anything else.

Cancelling an order
If your order has not been dispatched, we cancel and refund it in full.
We dispatch within 1 to 3 business days, so email us quickly.

Fair use
This policy covers one refund per order. We reserve the right to decline a
request clearly made in bad faith, or to refuse future orders from an
account that repeats it.

Who refunds you
Cran Group LLC, 30 North Gould Street, Sheridan, WY 82801, United States
contact@getcran.com · (562) 291-3507